1. Information We Collect

1.1 Personal Information:

When you register for an account, purchase hosting services, or interact with our support team, we may collect personal information including your name, email address, phone number, billing details, and payment information. We may also collect additional details when you participate in promotions, surveys, or communicate with us directly.

1.2 Payment Information:

We do not collect or store your full credit card or other payment method details directly. For processing payments, we use trusted third-party payment processors (such as CCAvenue, Razorpay, or PayPal). These processors handle your payment info securely and according to their own privacy policies.

1.3 Log Data:

Our servers automatically record technical information when you access our services, including your IP address, browser type, device information, and timestamps.

1.4 Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and improve our services. You may manage cookie preferences through your browser settings, but some features of our site may not function properly if cookies are disabled.

2. How We Use Your Information

2.1 Service Delivery & Improvements:

We process your information to provide, manage, and improve our hosting services, including account setup, billing, troubleshooting, and performance enhancements.

2.2 KYC & Compliance:

KYC information is used to verify customer identity, comply with anti-fraud and anti-money laundering (AML) regulations, and enforce Novahost’s service eligibility policies. Without successful KYC, certain services may remain suspended or ineligible for activation/refunds.

2.3 Communication:

We use your contact details to send important service notifications, account updates, security alerts, and promotional communications. You can opt out of marketing emails at any time.

2.4 Compliance & Legal Obligations:

We may process and disclose data as required by applicable laws, regulations, or legal proceedings, and to prevent fraud, abuse, or unauthorized access.

3. Data Sharing & Disclosure

3.1 Service Providers:

We may share information with trusted third-party vendors who perform services on our behalf (e.g., payment processors, KYC verification providers, or support tools). These providers are contractually obligated to safeguard your information.

3.2 Legal Requirements:

We may disclose data when required by law, regulatory request, or authority.

3.3 Business Transfers:

If Novahost undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify affected users if ownership or control of their data changes.

3.4 Law Enforcement Cooperation:

We may share data with law enforcement or government agencies in response to valid legal requests (e.g., court orders, subpoenas, or official investigations). This includes KYC data if requested by competent authorities.

4. Data Security

We employ industry-standard security measures to protect all customer data, including KYC documents, against unauthorized access, alteration, or disclosure. Sensitive documents are encrypted and stored securely. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal and KYC information only as long as necessary to fulfill legal, regulatory, and operational requirements. Once retention is no longer required, data is securely deleted or anonymized.

6. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If we learn that a child has provided personal data without consent, we will promptly delete it.

7. Third-Party Links

Our website may include links to third-party websites or services. This Privacy Policy does not govern third-party sites. We recommend reviewing their privacy practices before sharing personal information.

8. Intermediary Disclaimer

Novahost acts as an “intermediary” under Section 2(1)(w) and Section 79 of the Information Technology Act, 2000. We provide hosting infrastructure and platform services but do not initiate or monitor the transmission of user content. Users are fully responsible for their own content and activities. Novahost disclaims liability for unlawful or prohibited activities conducted through customer accounts and will cooperate with law enforcement when required.

9. Changes to this Privacy Policy

We may revise this Policy periodically. Updates will be posted on this page, with the “Effective Date” reflecting the latest version. Continued use of our services after updates signifies your acceptance of the revised terms.

10. Your Rights

Depending on your jurisdiction, you may have rights to access, update, delete, or restrict the processing of your personal data. You may also withdraw consent or object to certain processing activities. To exercise these rights, please contact us using the details below. We will respond to your request within 7 business days.